Frequently Asked Questions

CanI make a one-time purchase without a subscription?

ANSWER: Absolutely! Our products are available for both one-time purchases and subscription options.

Do you ship internationally?

ANSWER: No, we do not offer international shipping services.

What forms of payment are accepted?

ANSWER: We accept various forms of payment for your convenience, including major credit cards, GooglePay, Afterpay, and ShopPay. This allows you to choose the payment method that works best for you at checkout.

How does the self care subscription box work?

Simply choose your box type, subscribe, and receive a monthly delivery of carefullyselected products tailored to your intimate care needs. You can modify, pause, orcancel your subscription anytime.

Can I make a self care subscription box personalized?

ANSWER: Yes! You can select and personalize your essential female products. Just build your own bundle.

What are feminine care products?

ANSWER: Feminine hygiene products are specially designed to help women maintain cleanliness, health, and comfort in their daily routines. From menstrual care to vaginal health and overall personal hygiene, these products provide essential support. That's why we offer the best feminine hygiene products, prioritizing your well-being and health.

What are some affordable hygiene products for women?

ANSWER: All of our products are affordable! And the best part? You can enjoy even bigger savings when you subscribe or purchase multiple items.

How do I manage my account settings?

ANSWER: To manage your account settings, log into your account on our website. Here, you can update personal details, manage your subscriptions, view your order history, and customize your preferences.

How do I modify my payment method within my account?

ANSWER: To modify your payment method, go to the 'Payment Methods' section in your account settings. Here you can add, remove, or update your payment options.

I forgot my account password. How do I reset it?

ANSWER: If you’ve forgotten your password, click the 'Forgot Password' link on the login page. Enter your email address, and we’ll send you instructions to reset your password.

When will my order ship?

ANSWER: Orders typically ship within a specified number of business days after being placed. You can find more detailed information on our shipping timelines in your order confirmation email.

How canl check the status of my order?

ANSWER: To check the status of your order, log into your account and visit the Account Details and Order History' section. Here, you can view order details and track the shipping status. Additionally, a tracking link is usually provided via email once your order has shipped.

What should I do if tracking shows my order as delivered but it's not here?

ANSWER: We are very sorry to hear that your order has not yet arrived. Once the order has been handed off to our shipping courier, we rely on them to deliver your package in a timely manner. This is certainly not typical! If your order has still not arrived within the next 24-48 hours, please reach out to us so that we can further assist you in retrieving your order.

How long does shipping take?

ANSWER: Shipping times vary based on the shipping method selected and your location. Estimated delivery times are provided at checkout and in your shipping confirmation email.

Can I change or cancel my order after it's been placed?

ANSWER: We strive to process orders quickly, but if you need to change or cancel your order, please contact our customer service team as soon as possible. We cannot guarantee changes or cancellations once an order is processed, but we will do our best to accommodate your request.

What is your return policy?

ANSWER: We accept returns within a specified period from the date of purchase. We also offer a 30 Days Risk-Free Guarantee. You risk nothing with our 30-day money-back guarantee. If you still change your mind about our products. Simply return it within 30 days with the original packaging and contents, and we’ll refund your money -- no questions asked!

How do I return a product?

ANSWER: To initiate a return, please contact us via our website. You will need to provide your order number and follow the instructions to complete the return process. Depending on our policy, you may be responsible for return shipping costs.

Canl exchange an item?

ANSWER: If exchanges are offered, you can request an exchange for the same item in a different size or color, subject to availability.

How long does it take to process a return?

ANSWER: Once we receive your returned item, it typically takes a certain number of business days to process. After processing, the refund will be issued to your original method of payment within a specific timeframe.

What shouldI do if I received a defective or wrong item?

ANSWER: If you received a defective or incorrect item, please contact our customer service immediately with your order number and a description or photo of the issue. We will provide instructions for returning the item and information on receiving a replacement or refund.

What is the focus of Her Fantasy Box products?

ANSWER: Our products are designed to promote intimate balance and personal care. They focus on pH levels balance, enhancing skin feel, and providing gentle, effective care.

Are Her Fantasy Box products suitable for sensitive skin?

ANSWER: Yes, our products contain natural and gentle ingredients, making them suitable for those seeking mild, comfortable feel on the skin. However, we always recommend doing a patch Test first, especially if you have known allergies or sensitivities. If you have sensitive skin or have any doubts, please consult your healthcare provider first.

Do your products contain natural ingredients?

ANSWER: Absolutely! Our range is formulated with a variety of natural ingredients like avocado oil, almond oil, aloe vera, citrus extracts, and essential oils. We prioritize ingredients that are free from harsh chemicals.

Can these products be used daily?

ANSWER: Yes, most of our products are designed for daily use. Directions for each product can be found on the label, ensuring optimal results and safe usage.

Are there any precautions or allergens I should be aware of?

ANSWER: While our products are natural, they do contain ingredients like almond oil. If you have a nut allergy or any other specific allergies, please review the ingredient list carefully and consult with a healthcare provider if necessary.

Is it possible to use these products on areas other than the intimate region?

ANSWER: Many of our products, like the Renew Her Booty Oil / Yoni Oil, are versatile and can be used on the entire body. They are designed to be multi-functional, catering to various skin and personal care needs.

How do your products support intimate health?

ANSWER: Our products, like the Refresh Yoni Gel and Boric Balance, are specifically formulated to help maintain pH balance, soothe occasional discomfort, and promote natural moisture, for a feeling of freshness and comfort in the intimate area.

How can I contact Her Fantasy Box for customer support?

ANSWER: For any customer support inquiries, please email us at jye44979@gmail.com. Our team is available to assist you from 9 AM to 5 PM EST, Monday through Friday.

What should I do for immediate assistance outside of support hours?

ANSWER: If you need assistance outside of our regular support hours, you can still send an email to jye44979@gmail.com. We'll get back to you as soon as possible during the next business day.

Is there a physical location wherel can visit or send mail?

ANSWER: Currently, we handle all inquiries and services online. For any correspondence, please use the email addresses provided.